Scott k.

I bought a Clarke pillar drill from machine mart, the drill did not turn true without a wobble. When I contacted the store they told me I would have to organise return and pay a £20 fee to have it inspected. I refused to pay a fee. I contacted customer service subsequently by now 12 months had elapsed they told me the uk had not signed up to EU consumer regulations and therefore there was nothing they could do, I contacted trading standards who confirmed this was completely false. I left an accurate review of the product but this was not posted, the company clearly screen reviews so be cautious. I still have the drill cannot use it for most jobs it just sits there and annoys me, I have never used the company since and never will. There are plenty of other tool companies out there who have a much more honest approach to customer service.