Sebastiano B.

Customer assistance is very quick to assist you, and that's a great thing, there's a lot of Anime style clothes, cosplay costumes, accessories and other things and this is great too.
BUT, the date of order change randomly day by day with a bad feedback for the customer, tracking is too slow, the update comes 2/3 days later, and some clothes are not as the pic show.
Reimbursement isn't fair.
40% of the value in coupon and you keep the merch
30% in cash back and you keep the merch
Or 100% of cash back but you pay the courier (and from Italy to China it's a lot of money)
This should be modified.

It offers the optional insurance for the travel and this is great

Over at all I found LightInTheBox a good site