I paid for the service. They tried to bill me before the contract was up 4 months prior and then turned me off because I didn't pay it. They are a scam. The folks that take up the billing is Paddle. Both do not do anything to help reinstate the situation. They get back with complicated instructions to reinstate while you have already paid. Not worth the money or effort to deal with them. I just removed the software and will go else where.