I have been waiting on them to issue me a flight rebate since last year. I have been on the phone with them every day or two for weeks in which they tell me they are working on it with the airline. They have not contacted the airline at all and the airline itself essentially told me I won't get it back and ebookers are well known in the industry for their deplorable business practices. Don't even bother wasting more of your time resource with them on the phone. They have stolen your money with no intention of returning it. If I could rate them zero I would. If I could pay double what they refuse to refund me to watch even one of their executives drown in a shallow pond, I would.