Shauna L.

Ordered a pair of 6XL swim trunks from King Size for Father's Day for my husband. My husband works hard & deserves a fashionable pair of swim trunks to splash around in on swim excursions. Shipping is super expensive (because King Size sends you 2 unwanted catalogs at your expense!) even though it's within the U.S. Every email I received after my order confirmation email had incorrect Item # information (even though item ordered was 'in stock'). Tracking is non existent until item shows up at your home. What I received was a pair of WOMEN'S JERSEY SHORTS in 2XL from other Full Beauty co-brand Woman Within. Could not be more incorrect. Beyond frustrated, I called King Size customer service to rectify. No, they won't send correct item immediately at their expense expedited (unless you wanna pay for it again!) until returned item is received. Have no idea what they sent, even though I offered to send picture proof. And yes, you WILL BE CHARGED for the return of THEIR MISTAKE, it gets deducted from your refund total. No, no, no. I spoke to 3 different 'supervisors' until I was assured (hopefully) that a notation was made on my account that I would not be charged for return. Customer service leaves A LOT to be desired (after your 15 minute wait on hold). Never acknowledged their mistake, never offered solutions, basically could care less since they already have my $$ ($60), I have no swim trunks and now I have to fight to get my $$ back. Cancelled my order. Returning the unwanted merchandise. Filed a fraud claim with my bank and with BBB. We shall see if I ever get my total monies spent back. Never again. Other Big & Tall companies might be a little expensive, but they won't rip you off with their WRONG and cheaply made merchandise. The label they printed to stick on the bagged item (no packing slip either btw...) even plainly SAYS the wrong size. Seriously? What would a customer do if you ordered a bunch of stuff and it was all wrong? You would have wasted time & money for nothing.