Shawn W.

I pre paid for my rental car on priceline with Hertz car rental the price $133.69, when I arrive to pickup the car the desk representative tells me that she's new and we proceed with my rental she asked my if I would like the daily car insurance which should have been an additional $10.00 per day, she also told me that Hertz would be placing a hold for total amount amount of the rental which would be released upon me returning the car. So imagine my surprise when I go to pay credit card bill showing me that Hertz charged me an addition $162.20. I reached out to customer service and spoke with a representative who got me to his supervisor Alex and they both made it very clear that they could care less about my issue, and refused to allow me to speak to anyone above Alex. I don't know how they are allowed to get away with doing this but clearly someone needs to look into it!