Customers for 20 years. We've had mortgages, auto loans, home equity loans. All paid timely and most paid off early. Recently went through hell wanting to obtain a simple 2nd mortgage to consolidate some bills. For 2 months we uploaded documents they lost them. Confused our loan with another customer. We re-uploaded. They told us we were approved and just needed to add them to our home insurance policies. Like most people in MO we have flood insurance. We had them added. After months of chaos and being told everything was done and they were setting up the paperwork they came back and said they couldn't accept of flood insurance. Why they didn't check that first is stupidly. I would not use this company unless you want to go through hell. If you are buying a home you will probably not get the loan until after the contract expires and someone else has already bought it. Moving all our accounts to a smaller bank that I can do business with instead of emails from a person in NY dealing with underwriters that don't qualify to sell user socks