Shelly M.

Absolutely horrible customer service at the Castle Rock, CO location. Rudest workers. Really snotty workers accused us of wearing shoes and didn't want to give a full refund. We bought the shoes for my daughter (who wasn't with us). She didn't want them because she already had the same pair. So we returned 2 hours later to do the return. We never even took the shoes out of the box. Two workers, one named Mary and her manager, were extremely rude and said the shoes looked worn. The manager that checked us out 2 hours earlier had even looked the shoes over before she rang us up. But 2 hours later said the shoes looked worn. The shoes never even came out of the box or even my car. They acted like we were lying were so nasty about it. We used to shop there a lot, but will never go back. And will definitely let everyone we know about this store.