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After sending back 3 items I received a email that a credit had been processed. I called the company to get the credit returned to my credit card. After spending over 30-40 minutes with customer service and with a promise that the money would be returned to my card and sending multiple emails I did not get my return processed. After many attempts when I tried to get credit in the wallet to use up the $95.64 it states it is expired. After I paid in full they continue to process fees. Then charge late fees when you don't even know you owe. I will never shop Venus again. Poor customer service, poor emails, poor returns, poor phone service of not telling the truth and putting you on hold. To bad as I liked the clothing but not the service. I will continue to spread the word of the poor overall business that Venus offers.
Tip for consumers:
That the emails sent and receiving the response was not true, and customer service starts telling the truth instead of putting you on hold for over 30-40 minutes.
Products used:
2 pairs of pants and one top
Sheryl K.'s review of VENUS Swimwear earned a Very Helpful vote
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I have ordered several items from Venus but truly was disappointed when I had it returned and...
All of their clothing falls apart right outside of their return window and they refuse to take it...
Hi Sheryl! Thank you for your review. We apologize that this happened and we do want to rectify this for you right away. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.