sherylk105

Sheryl K.

Contributor Level

Total Points
83

1 Review by Sheryl

6.0K Views
11/30/21

After sending back 3 items I received a email that a credit had been processed. I called the company to get the credit returned to my credit card. After spending over 30-40 minutes with customer service and with a promise that the money would be returned to my card and sending multiple emails I did not get my return processed. After many attempts when I tried to get credit in the wallet to use up the $95.64 it states it is expired. After I paid in full they continue to process fees. Then charge late fees when you don't even know you owe. I will never shop Venus again. Poor customer service, poor emails, poor returns, poor phone service of not telling the truth and putting you on hold. To bad as I liked the clothing but not the service. I will continue to spread the word of the poor overall business that Venus offers.

Tip for consumers:
That the emails sent and receiving the response was not true, and customer service starts telling the truth instead of putting you on hold for over 30-40 minutes.

Products used:
2 pairs of pants and one top

Service
Returns
heidiv11
VENUS S. – VENUS Rep

Hi Sheryl! Thank you for your review. We apologize that this happened and we do want to rectify this for you right away. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.

Sheryl Has Earned 1 Vote

Sheryl K.'s review of VENUS earned a Very Helpful vote

Sheryl Has Received 1 Thank You

dawnm1108
Dawn M. thanked you for your review of VENUS

“SMH…Venus is a joke and they lie!”

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