Shirley Y.

Zero stars wasn't an option. Purchased 2 living room chairs online which were delivered without warning to my driveway at the beginning of Aril. Left outside (thank goodness it didn't rain). When we tried to put the legs on one of the chairs it would not screw in fully nor unscrew. We decided the quality was poor and arranged to return the chairs to Costco. They use a carrier named Day & Ross.
This is where the nightmare begins. It is now May 19th and we still have no resolve to the pick up.
Have spent so much time wasted on the phone and on hold while Costco blames Day N Ross Carrier and they blame Costco. Famous line "we are escalating this to a supervisor" or "a supervisor will call you". Guess what? No supervisor has called and I am beyond frustrated with the lack of customer care both companies display! I don't trust them and I will never order anything online that needs to be delivered again from Costco! Zero customer service, zero cares given, and nothing but passing the customer off with lies and false promises. Save yourself the aggravation and shop where customers are valued and appreciated! Thanks for NOTHING - lesson learned! End of rant from completely dissatisfied Costco customer! Reference Order #*******