Originally I was not so impressed with this site. I had received a basket as a gift that came with one opened item and switched one item with another that I could not eat. I also was not impressed with the presentation of my items, it was more items in a box than a basket arrangement. I called them to tell them about the opened item and my unhappiness with the new switched item. They said they would fix it and send out a replacement. I was expecting the two faulty products to just be replaced and mailed to me. What I did not expect was that they would send an entirely new gift basket! The 2nd basket they sent was so much nicer than the first. They sent me a more premium one, arranged nicely, with many more delicious items. I am really impressed with the service and that they did that. Thank You!