S K.

My order from ASOS arrived on the 23.12.2021, with only 5 of the 7 items in the parcel. I reached out to ASOS (via live chat) and the customer service representative confirmed with the warehouse team that only 5/7 items were included in my shipment. She said that she processed my refund for these 2 missing items. However, days went by and I had received no refund notification or emails from ASOS. During this time, I also returned my other items back to ASOS as they were terrible quality and unsuitable. I reached out to ASOS again via live chat and I was told again that he would process my refund for the 2 missing items and my other items would be refunded once received back at their warehouse (totally ok). Again, days went passed, no refund, no email... I reached out to ASOS via email. I was responded to 2 days later stating that they were NOT going to refund me, and they had now banned my account. After researching this on google, there were multiple articles and reviews of ASOS sending this exact message to customers who complained about their online order?

So I now assume I will not be refunded for the items I sent back as a return either. I have lost $450 to this company. They have no phone line, only live chat and email. They do not respond to emails. I am furious with this company and there is nothing left for me to do.