Square B.

Shop has had my vehicle for almost two months. Since Sept 19th 2016. They have very bad communication. I was told several times of the completion date(s) of my vehicle, without them keeping their word. I was then asked to submit the check from my insurance company to them and that the car was ready, Friday Nov 11th and the vehicle was still not complete upon me arriving. One unkept word after another. The body shop manager (Arti) and his righthand man (Jack) are both very misleading. They also held my vehicle due to their communication and payment errors with the insurance company, State Farm. I pay my insurance, every month with a couple of different policies. It is not my responsibilty to ensure the insurance company pays the body shop. Therefore, the body shop shouldnt punish me by holding my vehicle until payment clears with a credible insurance company. The insurance company even offered to submit immediate documentation of payment confirmation to Earl Scheib when we spoke to Jack. Jack claimed he would call the insurance company back i agreement so that my car could be released. I also personally called Arti to confirm. I have yet to get my vehicle out. This is a terrible body shop, abd it is further more some of the worse custoner service ive ever received from any business in general. BY ALL COSTS, establish business with another body shop before you do with Earl Scheib. They are the crapiest, and in my opinions, slick oil liars at the least. Id rather walk the extra mile for my business in the future. It would be worth it.