Thumbnail of user ss358

S S.

1
Level 1 Contributor

Contributor Level

Total Points
367

3 Reviews by S

  • Doordash

6/12/19

The last thing this company should be in is customer service!
I agree with whoever said they wished they could put negative stars. After placing an order, getting notification from my credit card company and expecting my delivery in the time frame stated- I waited... and waited... and waited. I texted and called my "dasher" who never responded. I called the restaurant who said the card was declined so th dasher left. My credit card company called Door Dash while I was on the line because Door Dash said my card was declined when in fact it was not! Then the Door Dash rep said my order was on the way - no it wasn't! They "decided" to give me a refund ( no kidding since nothing was ever picked up or delivered) Did I mention that Door Dash never contacted me during all this - I would still be waiting since on line it did nor show any cancellation. Then I got a message from my dasher that they went to the restaurant and my order wasn't ready so he left. Fast forward - i spoke with the owner of the restaurant directly who informed me it wasn't MY credit card that was denied - it was the DASHER's card. Apparently the company charges you as a customer then issues a credit card to the dasher to use when they pick up the order. Needless to say this was never mentioned during all this. I did get a "Have a good evening" from the Door Dash customer rep!

  • PetSafe Pet Containment Systems

7/26/18

Story on same day shipping has changed three times. After being told the oitem shipped FOUR days ago (Iordered the item 6 days ago!)- I received an email indicating the shipping label was just generated and I will receive the item in 2 days. I tried to cancel my order and was told i could not since the item was shipped THREE days ago! Dishonest in their practices.

  • FactoryOutletStore.com

7/26/18

After placing an order (same day shipping) I called 3 days later and was told the order just shipped yesterday! I tried to cancel my order (no longer needed it - got it elsewhere shipped same day) Bad enough they said I couldnt, it was already sent - but today I got an email saying that the label has just been made and the order will ship out today. I called again to complain and now I am being told the order went out 4 days ago!
SCAM!

S Has Earned 7 Votes

S S.'s review of PetSafe Pet Containment Systems earned a Very Helpful vote

S S.'s review of Doordash earned 2 Very Helpful votes

S S.'s review of FactoryOutletStore.com earned 4 Very Helpful votes

S hasn’t received any thanks yous.

S doesn’t have any fans yet.

S isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user maxi47
max i. reviewed Doordash
3/17/24

They delivered the 3 wrong dishes on two separate deliveries and they compensated me for the one...

Thumbnail of user lolitam42
3/12/24

I had a door dash order from Checkers, 30$, it added up to 19$, but oh well. It took 1 hr 30...