The last thing this company should be in is customer service!
I agree with whoever said they wished they could put negative stars. After placing an order, getting notification from my credit card company and expecting my delivery in the time frame stated- I waited... and waited... and waited. I texted and called my "dasher" who never responded. I called the restaurant who said the card was declined so th dasher left. My credit card company called Door Dash while I was on the line because Door Dash said my card was declined when in fact it was not! Then the Door Dash rep said my order was on the way - no it wasn't! They "decided" to give me a refund ( no kidding since nothing was ever picked up or delivered) Did I mention that Door Dash never contacted me during all this - I would still be waiting since on line it did nor show any cancellation. Then I got a message from my dasher that they went to the restaurant and my order wasn't ready so he left. Fast forward - i spoke with the owner of the restaurant directly who informed me it wasn't MY credit card that was denied - it was the DASHER's card. Apparently the company charges you as a customer then issues a credit card to the dasher to use when they pick up the order. Needless to say this was never mentioned during all this. I did get a "Have a good evening" from the Door Dash customer rep!