ss868

S S.

Buffalo, United States

Contributor Level

Total Points
80

1 Review by S

11/24/21

I ordered my lenses and paid extra for express shipping (4-7 days) and it still took a month. They refuse to refund the additional shipping charges I paid and won't even let me return my contacts without paying MORE SHIPPING. The event I needed the contacts for passed, and now I have lenses I paid extra for. I used to buy with them but this experience makes me feel like I am not valued as a customer. Their products are good, but I I very disappointed with their service.

Service
Value
Shipping
Returns
Quality
jasona52
Pinky P. – PinkyParadise Rep

Hi, Thanks for your feedback and our sincerest apologies for any inconveniences caused. Our customer satisfaction is the utmost priority and we will ensure to open investigation regarding this matter. Please email us at enquiry@pinkyparadise.com and provide your order number for further assistance.

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