Stacy K.

We ordered a recliner on December 8,2021 and were told it would arrive January 7, January 5,2022 we received an email that it would be delayed until the first week of April 2022. We would be out of town for several weeks starting in April so we asked if we could have the floor model and were told "we never sell the floor model". One week later we received an email that the recliner wouldn't be available until October 2024! When we went into the store, we were told that means the item has been discontinued and some one should have called us! The floor model was not there, so we asked where it was because we would take it. They stated they sold it YESTERDAY!
Our sales person Ed was very nice during the sales but never followed up with anything. We got our payment back (it was prepaid). We will never buy anything there again. We went to Ashley Home Furnishings and found a nearly exactly the same recliner and ordered it along with a bedroom dresser. We were told the recliner could be delivered in two days but the dresser would take about 2 weeks to arrive. To our pleasant surprise both were delivered in 2 days! That is customer service.