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I used to Consider MPOW as an Upcoming quality Manufacturer and Seller of product, NO Longer. MPOW Sold/Sells an MPOW DS-D6 Fitness band of which requires an APP on IOS and Android to be able to work. When Apple Upgraded IOS to 13, The device/App no longer worked, when I contact the Seller, I was told that MPOW has disbanded that group. So, for all the people that purchased these, MPOW decides to Disband and no longer support. That is a sign of an inferior organization. BEWARE, if you purchase from MPOW, expect no support. Also, they only support Sales from AMAZON in USA, you will not even get a reply unless you can provide an AMAZON ONLY Order number. BEWARE..
Gearbest worked with me on an issue with an MPOW product. MPOW Disbanded support on a product which rendered it unusable. Gearbest made good on my purchases. STAY AWAY FROM MPOW. Purchase from Gearbest. They stand behind there sales
Stan D.'s review of MPOW earned a Very Helpful vote
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I ordered headphones in June 2023. They were never sent. I contacted them in July. They started...
Dear Stan,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with 45 days money back guarantee and have 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
R191007000057 is not the correct order number.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from Trustpilot.com".
Thank you,
Gearbest Customer Service Center