Stefan G.

We bought a plane ticket for a flight from Brussels to Bangkok on December 13 2020. With it we also bought an insurance. A few days before the flight, however, we had to cancel out of medical reasons. However we had all needed documents to get the total refund we are entitled to, eSky still refuses to refund us at all. Almost half a year now and they still refuse to do anything at all.
It's a huge scam
Customer service is the very worst ever
Don t buy tickets at eSky
You will only loose money

My friend came over from Thailand to Belgium on October 4 2020. He was checked in, so were his bags and he was ready to board. Then, suddenly, a flight attendant of Qatar Airways denied him entry to the plane. She said he needed to buy a return ticket to Thailand. He explained to her that, with a cohabitation visa a return ticket is not needed. But still she demanded he would buy one. We had 15 minutes time till the gate would close, so we had no other option to buy him a € 500 return ticket that we would never use.

Now, after more then 5 months and numerous complaints and explanations Qatar still refuses to refund us this ticket. Eventhough we also bought an insurance which would give us full refund and we are well within the regulations of that insurance.

I guess they treat us this way cuz we are gay. This feels like racism and blackmailing.

We bought a flight ticket from Brussels to Bangkok. But due to medical reasons we had to cancel. Eventhough we bought an extra insurance and we were fully within the regulations of a full refund, eSky simply refuses to refund us. Nor do they anything to help us out. €500 is a lot of money and we are entitled to get it back.
ESky is nothing less then a criminal organisation. They offer tickets with insurance, but when something goes wrong they just keep your money and refuse help.
Never use them!