stella c.

Do not normally write reviews but PLEASE READ on THIS IS IMPORTANT*****
I am deeply disappointed by the customer service received by this company. I booked a holiday using the credit card that I had recently changed to my married name. Love holidays automatically booked my flight tickets in the same name which does not appear on my passport. I called to tell them about this and they said 'you are to blame you should have read the small print' I explained that I had not at any point suggested to them that this is the name I would use for the airline booking as my passport was in my maiden name. I asked to speak to a manage and they said ' we cannot put you through to managers' at no point did they offer any apology or any kindness, the customer care was truly awful and I found the whole call very upsetting to the point I said I wanted to complain. I was told 'fine the details are on the website'. I asked for the call handlers name and she said we do not give last names.
In summary please be careful when you book online-this updates your air line tickets immediately, without notifying you.
Customer care is awful, there are no available managers to help with issues and you are likely to be spoken to in an abrupt manner.
This whole experience has been really upsetting on a human level and I now have to pay £100 to the airline to change my name and another £25 admin fee to LOVE HOLIDAY for an administrative error that I was not even aware of.
If you are thing of booking with this company forget it- go to a reputable company who will show you care (even if its your fault kindness goes a long way)
LOVE HOLIDAY? Ruin holiday would be more appropriate-you need to train your staff in customer care, employ some managers and make your administrative procedures much, much clearer, instead of grabbing peoples upfront and letting them down with a huge bump. **DO NOT USE THIS COMPANY***