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Stephanie C.

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3 Reviews by Stephanie

  • Redmart

6/27/20

I bought a case of 6 bottles of Chandon costing $199. These were for a special occasion. I opened the first bottle and it was corked and therefore not drinkable. I opened a second bottle straight away and also undrinkable. I contacted redmart the next day when customer services was open and they have refused to give me a refund or exchange because I ordered more than 7 days ago (it's still only 10 days ago). Champagne is not something you just drink straight away! This is unacceptable. I sent pictures of the opened but not consumed bottles and said they could collect all 6 bottles if needed. If this is not resolved I will have to go to small claims court.

  • Lazada SG

6/27/20

I am a very regular customer of redmart and I ordered 6 bottles of Chandon that came in a case. I opened the first bottle and it was corked which means it has not been sealed properly. It is therefore undrinkable. I opened a second bottle straight away and it was also corked. The other 4 bottles remain undrinkable. I contacted redmart and they told me that because I ordered it over 7 days ago they will not refund or exchange. I sent them pictures to show the two opened but undrunk bottles and said they could even collect them! I spent nearly $200 that they will not give me back to exchange. Champagne is not something that is obviously faulty/ non consumable like other food. It's also not something you just open straight away! I had bought this for a special event! I just Will have no choice other than to go through the small claims court.

  • Bikeinn

6/11/20

I am appalled at the customer service. I spend $50.49 on shipping costs! When I put the order in it said it would take 1 week to arrive. 3 weeks later no order. They changed the estimated order dates but this also passed. I contacted them and they said they are waiting for stock of one item - despite it being in stock and them saying it would be with me in a week. They said if I want the order to be shipped I have to delete this item from my order. So I did that as I wanted the rest of the order. The order was then shipped. It's likely to be 5/6 weeks by the time I actually get the order! I have requested a refund for my delivery/shipping costs of $50.49 as no way should you have to pay this when the order is so delayed! They didn't even respond to this request, they totally ignored it! Do NOT use this company if you are in a Singapore!

Tip for consumers:
Do not use them!

Products used:
Not arrived yet!

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Stephanie Has Earned 2 Votes

Stephanie C.'s review of Bikeinn earned 2 Very Helpful votes

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