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I bought over 11k USD preowned rolex watch, the seller lied about their product, the watch has never been serviced, Chrono24 is not there to protect customers, they protect slimy scammers, they allow sellers to sell fake products and lie about their ads and products, on top of that they don't enforce sellers to compensate buyers or buyers' protections, I have to go through credit card company to file chargeback dispute to get my money back, BE AWARE, do not buy from this website, I always use EBay, EBay is a excellent website to buy stuff online, they truly protect consumers' interests, I have been doing online shopping on eBay since 2010, I never had problems with EBay or PayPal. Chrono24 is the worse website I ever run into. They set 14 days money back is to protect sellers not buyers, often sellers sell fake defective, faulty products on this website, buyers do not even have enough time to inspect the watch, then 14 days has gone by, you don't get refund, some bad sellers blamed on customers to break the watch, which is lie, Chrono24 doesn't even enforce sellers to provide any sorta warranty. I hope this website should be shut down, or they change their business model, and increase buyers protection as we are the ones who pay for it so Chrono24 can make commission, the items Chrono24 sells are luxury items, not cheap items, Chrono24 should treat customers a lot better.
Tip for consumers:
I hope other people inspect their watch ASAP once they get the watch, 14 days is definitely not enough days to inspect the watch, EBay provides 90 days customers protection, PayPal provides 6 months customers protection, my credit card company has 4 months customers protection, why Chrono24 only provides 14 days customers protection????? , they are not there to protect customers, they are there to protect sellers.
Products used:
Preowned Rolex watch, the watch died on me in two weeks, seller said they have luminous hands, and watch has been professionally serviced, which are lies, I took it to two watch makers who specialize in preowned rolex watch, they told me this watch never been serviced, need to change gasket, calendar drive wheel, mainspring, and need clean up,
Stephanie W.'s review of Chrono24 earned a Very Helpful vote
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