Hermes UK aka Parcelnet are by far the worst of the worst in courier services. I've been through a new level of hell with this company and discovered a level of obstructiveness, disinterest and collusion with what appears to be widespread theft within Hermes. My parcel (value £760) was in the hands of the driver and out for delivery one minute, and then marked 'lost' the next. Hours and hours of my time has been spent chasing Hermes, from the robotic lackey at the bottom to Marijn de Lange, CEO at the top. None of them were interested. I've since made a complaint to Police and when you look at the negative reviews from the UK public up and down the country, people are reporting the same 'lost' items, items that the driver claims were delivered but were not, and other evidence of widespread theft. This level of theft is supported by Hermes executive, who could not care less about their responsibilities to the public, judging by the obstructiveness of their responses to my emails. All I've tried to do is find out what the driver's explanation is of how he managed to lose my parcel when it was in his possession for delivery.
If you are wise, avoid Hermes and Parcelnet (who own Hermes) like the plague. Otherwise you are entrusting your property to a company of thieves confident that they will have to face no real consequences.
PS. The final conclusion to this story. Here is a direct quote from correspondence received from Hermes Executive Office:
"Please be advised a thorough investigation has been completed and the item was damaged and in no condition to be delivered and the parcel was destroyed."