stephenf739

Stephen F.

4
Level 4 Contributor

Contributor Level

Total Points
3,319

25 Reviews by Stephen

1/21/22

I was pleased with this furniture shop as they did a price match on an item I had been looking for. No problems, friendly, helpful people and I had the item delivered within a couple of days of speaking to them. This is how a business should be run. Highly recommended.

12/25/21

Had to suffer the usual rip-off customs handling charge from Parcelforce. They received the parcel days ago and only contacted me today wanting their £12 handling fee plus customs and duty. No tracking of any use to anyone who works for a living or lives a normal life (you're expected just to stay in all day), and the most inefficient, customer-unfriendly service, I'll never knowing use Parcelforce again.

Tip for consumers:
Avoid Parcelforce: almost as bad as Hermes

Products used:
Parcelforce international

274 Views
12/6/21
Verified purchase

We discovered a parcel left outside behind our plant pot the other day. No idea when it was 'delivered' by Whistl and it was small enough to fit through our letterbox. No card was left either, so it was just by chance we discovered the package. What kind of delivery people does Whistl have working for them?

Tip for consumers:
Avoid

12/5/21
Verified purchase

I've ordered a few books via bookdepository and found them to be reliable so far. I consciously wanted to avoid Amazon (BD also sell via Amazon) as I don't want to give money to Amazon is at all possible. I'm waiting on a book that is yet to be published and have pre-paid for it, so hopefully that will go smoothy.

Products used:
Ordered new and used books instead of using Amazon

12/5/21
Verified purchase

I was surprised to see so many negative reviews for MusicMagpie.co.uk. I've never sold to MM, only bought DVDs and CDs over the past couple of years and they have been fine. Any faulty discs were either refunded or replaced promptly. I personally can't fault them at all when it comes to buying media from them.

Products used:
Purchased DVDs and CDs

12/4/21

Just awful. We ordered quite a lot of food from the various chains of this restaurant over the years and frequently had problems. They never reply to email complaints, first of all, which reveals a complete lack of care for people from the owners/ managers. The last straw was freezing cold pizza delivered late with no apology. We've found somewhere better now in any case, with better quality food and prices.

Tip for consumers:
Rude management, uncaring owners and abysmal delivery service

12/3/21
Verified purchase

We ordered food from Obsession of India, High Street, Glasgow and were vomiting all night afterwards. They ignored our complaint and clearly do not care about the health of their customers or the lack of hygiene in their kitchens. We eat Indian food regularly and this is the only place in Glasgow we've ever had food poisoning.

Tip for consumers:
FOOD POISONING ALERT. Their kitchen is clearly not being cleaned properly, or their food hygiene is poor

184 Views
11/29/21
Verified purchase

Another in a long line of unsolicited emails from this company. They get hold of mailing lists that you haven't even joined voluntarily and just send spam to your inbox flogging their services. Even if I needed this kind of website I wouldn't do business with one that sends out spam to draw in custom.

Tip for consumers:
unsolicited SPAM

673 Views
11/29/21

I've been using wordpress.com for my business for over a year and during that time experienced it to be extremely frustrating. It's full of glitches and inherent problems and I've spent countless hours on each occasion working through them with technical support. The problems are inherent to wordpress.com, not user error or inexperience. From unwanted highlighting, to problems saving pages. Customer services have completely ignored my request for a refund and I'm expected just to keep banging away helping them solve their own problems.

I'm looking for another platform on which to host my business website. I do not recommend wordpress.com

Tip for consumers:
I would not recommend wordpress.com to anyone

Service
Value
Shipping
Returns
Quality
8/2/21

Really poor communications from this place, which I've experienced on a few occasions now. Either they don't reply to emails at all, or you get a part-reply with no follow up. I've emailed them about a bass build in the past - ignored. Some repair work - no follow up. A bass I wanted to buy - zero website information, with the ever-present 'information to follow' on most instruments, and no sale. Waste of time...

7/12/21

We've used the Scottish SPCA many times and the call-out staff have usually been friendly, personable people. Today we made a call for an injured bird to be collected and the male staff member who came out to the house really lacked people skills. Verging on rude in his attitude on the phone, after he came out he walked away from us with the injured bird without even saying goodbye.

Most of the animals we've had collected by SPCA have also been euthanised, even when they seemed to have a fighting chance. I don't now what their kill policy is, but they seem to put down the majority of animals we've given to them.

6/16/21

I've spent the last 2 months emailing Mason and White in an effort to get them to honour a warranty on an item I bought. Two whole months and they still haven't replaced the item. I was offered a refund yesterday and today they're repeating what they told me two months ago - that they can't give me a refund unless it's via Amazon. Amazon have no interest in this as the warranty is with M and W, not Amazon. How many more months have to be wasted before M and W are willing to replace a salt and pepper grinder set? Unbelievable.

6/14/21

No replies to emails enquiring about renewals. The energy tariff goes up every year and when you ask them to discuss it with you it's a 2-4 week wait, meanwhile the renewal date elapses in the time you wait for them to reply. It's either a cheap tactic to force you to renew, or abysmal response time. Either way, I'm looking for a better energy billing service, which is all these companies are: they don't actually supply you energy.

5/26/21

I've tried for weeks to contact this company and get an explanation as to why they haven't sent my order. No reply to emails, no way of leaving a voice message, no answer to the phone line. I've now been forced to complain to my credit card company to try to get my money back. Disgraceful customer service.

Order No 1188

Tip for consumers:
Buy with extreme caution - you may not get your order or be able to contact them

5/17/21

Abysmal website and service. I finally pressed the button on an item worth £2700 only for it to then show as discontinued. It was showing as '1 in stock, order now for delivery Friday'. I called them and after a wait in the queue and having to repeat my explanation twice to a disinterested girl on the end of the phone was told that 'someone must have tried to buy it at exactly the same time'. The item was. On their website for weeks. No effort to look the item up and double check by the staff member in question, who just didn't seem interested in customer service. I won't be using Bax again,

Tip for consumers:
Don't trust the website stock details - the item you pay for may not be in stock even if the website says it is

Service
Value
Shipping
Returns
Quality
4/23/21

Very impressed with the speed at which Moto Central Ltd processed my order. I literally ordered an item yesterday and it arrived today. This was following a fiasco I had with a well known motorcycle gear website that wanted me to wait two weeks for the same item. I'll be using Moto Central again.

4/22/21
Verified purchase

Time-wasting experience of ordering items from Getgeared's website that they don't actually have in stock. If only they would be upfront about this on their website, it would at least give customers the option of waiting, or shopping from another company.

Tip for consumers:
Email them to see if they have the actual items you want in stock and ready to dispatch before you order

Service
Value
Shipping
4/13/21

I used to think Trustpilot was an honest review site, until I discovered many of my legitimate reviews were being deleted. I'd provide evidence to their compliance team and they wouldn't reply. myhermes.co.uk is an example of a courier company in the UK who have the worst track record of any courier (ref: BBC Watchdog). Yet on Trustpilot 3 of my Hermes reviews were deleted without justification. Hermes have a 4.4 out of 5 rating on Trustpilot, and when you look at other review sites, Hermes actual ratings are abysmal, as one would expect from a company the general public finds lacking.

Trustpilot is rigged, and it's clear that there is a profit motive somewhere. Disgraceful.

Tip for consumers:
Don't rely on Trustpilot as an accurate or honest gauge of public opinion. They clearly manipulate a company's public profile depending on how much Trutpilot gains from them. Trustpilot also deletes some percentage of public criticism of itself, as evinced by comparing reviews of Trustpilot across different review sites.

463 Views
4/7/21
Verified purchase

I've changed my original review of Aiteck as they have now refunded me. I read several reviews saying this company was a Scam and my communications with them after I cancelled my order certainly left me with zero confidence in them. This plus the fact that the address listed on their website is a residential house address.

I don't know whether Aiteck.co.uk is a legitimate business or a fraudulent one. All I know is they gave me a refund today and so all is fine as far as I'm concerned. Getting the refund was stressful however. Customers would be wise to be very careful in dealing with this company until they are absolutely sure.

Tip for consumers:
Be extremely cautious when dealing with this company as I am not certain they are legitimate

1/21/21

I've written countless emails to Google Business support and I've been sent the same email reply each time. At first I thought it was a bot replying, but there were variations in phrases and names and I eventually concluded - after a dozen emails - that the people working at Google Business don't speak English as a first language. My questions were continually ignored. Even making a complaint was met with the same email response. Shocking service from a company whose profits are obscene.

Tip for consumers:
Don't waste your time emailing them

Service
Value
Quality

Stephen Has Earned 19 Votes

Stephen F.'s review of Hermes UK earned 2 Very Helpful votes

Stephen F.'s review of Parcel2Go.com earned 3 Very Helpful votes

Stephen F.'s review of La Vita Restaurants earned a Very Helpful vote

Stephen F.'s review of Obsession of India earned a Very Helpful vote

Stephen F.'s review of The Bass Gallery earned a Very Helpful vote

Stephen F.'s review of maisonandwhite.com earned a Very Helpful vote

Stephen F.'s review of avroenergy.co.uk earned a Very Helpful vote

Stephen F.'s review of quasaro.com earned a Very Helpful vote

Stephen F.'s review of WordPress.com earned 2 Very Helpful votes

Stephen F.'s review of British Dsire earned 2 Very Helpful votes

Stephen F.'s review of Bax shop earned 2 Very Helpful votes

Stephen F.'s review of scottishspca.org earned 2 Very Helpful votes

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