I ordered two dog collars 1/3/16. Their tracking system says it was delivered. IT WAS NOT. I have sent two emails to the company and sent in a request on their website but no reply a month later. They took my money but did not deliver. BUYER BEWARE. BBB is my next email to stop them from doing business. See the other complaints on-line when you query this business.
I wrote to the BBB and they transferred me to their West Coast office. Here is their reply: "I have received your complaint and found this business (LITB) is headquartered in China, we cannot process a complaint outside the US. I wanted to touch base with you and give you a resource where you can still file a complaint. We encourage you to file with Econsumer at www.econsumer.gov, for they are a government agency that can advise you on your complaint."
Somehow, somewhere, someone was watching my post about going to the BBB about LITB. I wrote to the BBB on 2/7/16. My daughter texted me and she received the order on 2/8/16. Was that luck, a coincidence, planned, etc.? I don't know but I have my order. Maybe it would take a lot of us angry customers to file a complaint with the BBB to get this company to do the right thing by the customer.