My family ordered a 50th birthday gift basket to arrive on the day of my birthday. I was away the week before and arrived home Saturday night, five days before my birthday. It was a 90-degree heatwave. There was a box out front of my house with wine, champagne, flowers, meat, and cheese, it had been there for several days in the heat. The food was ruined, flowers were slimy and I suspect wine and champagne ruined. The note said to me from me, my name and address were the sender and the recipient. I had no idea who it was from. I subsequently discovered my family in Ireland had sent the basket for my 50th. The company was contacted several times to tell them that the contents were ruined, that they delivered before the date requested, they did not contact me per the order. They offered my family a 50% refund, refused to replace or refund. Truly disgraceful company
Hello Stephanie, We appreciate the concerns that you have voiced. We greatly appreciate and value each and every one of our clients and we are acting with the utmost professionalism to help resolve each and every one of your issues. You will be the first-ever advertiser in your store, which is why you signed the contract and then specifically signed another addendum document to the contract that denoted the installation of the campaign would NOT commence prior to 1/15/20 and that we could not guarantee the actual date. Your artwork proof was just approved by you on 12/19 and is now going through the approval process to install you in February (which is on time with the 12/19 art approval). You will then get your full and complete 6-month run in the store, so you will get each and every day of the campaign you paid for. Again, we are happy to continue working with you to help accommodate payment schedules and artwork changes, etc. Just give our client success team a call back and we can solve whatever issues there might be here. We have abided by the contract all along and continue to act ethically and in good faith to get your ad posted on time and as quickly as possible, so we are unsure of the crux of the issue, but nevertheless are working to solve it.