I created a logo that I needed digitized so I could embroider it on shirts and hand towels. I went through the Etsy shop and got very helpful feedback on an adjustment to make the design work better. I stitched a practice piece on felt - it was beautiful, but then I saw a mistake I had made in the design. They adjusted the design for me and it came out perfectly on the hand towel and the t-shirt I stitched. The customer service was really great - little questions got answered quickly and now I have exactly what I need. They even set up and activated an account for me on their actual site. I understand people getting confused about the $5 offer - I asked about that, and it's a promo offer for embroidery shops. But $15 was a good competitive price and given all the back-and-forth communication we had, and the help I got, it was more than worth it. I'm very grateful for their assistance and am sure I will use this service again.