Steve B.

I spent £1,134 on an ex demo synthesiser at Bax UK. It arrived late, damaged, and incomplete.

I contacted them about a return and refund. So far, I've had an email with an RMA number. They said, 'A second email will follow with this postage address.' This hasn't arrived, and they're ignoring ALL my emails about this. This is VERY worrying. £1,134 is a LOT of money to me, and I want it back.

Oh, they've also said when (if?) I do receive the delivery address email, I will have to take the keyboard to a UPS drop off point myself. It's an 88 note keyboard, and I've got a small car. I just can't do this. I've told them, and still no reply. Anyway, they took my money and delivered damaged goods to me, why is it MY responsibility to ship it? They should come and pick it up. Haven't I had enough inconvenience already?

If I don't get satisfaction VERY soon, I will raise a dispute over the transaction with my credit card company. At the same time, I will raise a small claims court application. It will only cost me £80. Well worth it to get my money back, and a Court Judgement against them will look very bad. There's also the Sales of Goods Act 1979 to consider.

Why can't they just be reasonable and reply to my emails, and save this bother.

Disgraceful way to treat an already unhappy customer.

By the way, yes, I am a lawyer...