Steven H.

Once again it's another example of a company website not being updated fast enough.
I ordered an item only to be contacted quite a while later and told that it's out of stock.
After much communication, a refund was forthcoming.
Disappointing.

I ordered a tablet through nvidia's website. Digital River are the distributors for nvidia.
I really should have done some research beforehand because had I known how bad Digital River were, I would never have ordered.
They sent me a used tablet that had clearly been returned to them for a refund as the previous customers return slip was in the box with the tablet!
I eventually got a refund but only after submitting a claim through paypal, it really was like getting blood out of a stone.

I wish I'd read some of the reviews on here before I placed an order with this company.
What's the point of placing an order only to be told five days later that the item is out of stock?
These people were recommended to me after my awful experience with gearbest but I bet they're no better.
I foolishly clicked on the wait option as I'm not particularly in a rush for the item but I think I can see how this will end.

Update- I've just had an email letting me know the item is suddenly back in stock and that it will be shipped within 72 hours, funny that.

Update- I've raised the stars from one to three because I've had a decent message (which I didn't have to decipher) explaining what's going on. Hopefully I've jumped the gun with my earlier pessimism and things may just end well.

Update- Looks like I did jump the gun with my previous pessimistic comments about this company.
The item was delivered this morning, just six days after shipping. I wasn't expecting it for at least another week.
Also, communication throughout the process has been excellent with every query answered in good English by Katherine L.
I've added a star to my rating but stopped short of 5 stars due to the packaging which I felt was a little inadequate given the delicate nature of the item.
I felt that at least a cardboard box with foam padding would have offered better protection than a plastic bag with the item wrapped in a thin sheet of foam, very little impact protection.
I'm lucky that the item did however arrive undamaged so all's well that ends well.

Another flawless transaction with earlier than expected delivery.
They really are a confidence inspiring on-line shopping service.

I placed an order on the 2nd of February and I still haven't received it.
I get repeated messages telling me to keep waiting, a tracking number which only provides useless information about when my parcel was in Sweden and now when I try to go to their 'support center' I get logged out of my account.
I hope someone from gearbest reads this as it would be the only way I can communicate!

UPDATE-
I fully expected the usual automated response (see below). Again, it gives no information as to the whereabouts of the item I ordered.
A refund has now been offered after this review was posted, coincidently, but no real surprise that it's not for the full amount I spent.
I do have to say that they've stated that should the parcel arrive, I can keep it as a goodwill gesture but this is pretty much empty as it's now been 2 full months since I ordered, I can't see that happening, can you?
All I want is what I paid for, but that seems too much to ask.
I'm pretty sure a good percentage of the positive reviews for this frustrating company on here are fake.

UPDATE 2-
They've now offered a refund for the full amount, fair enough, but they want me to close the paypal claim first.
This will of course leave me open to the mercy of gearbest as to when I get the refund as once the paypal claim is closed, it cannot be re-opened.
They've promised 3-5 days for the refund but then they've promised a lot of things that haven't happened.
I'll close the claim IF I receive the refund, not before.

UPDATE 3-
I played it their way and closed the case. I received the refund promptly so fair play but things should never have got this far so the whole experience has still been disappointing and off-putting.

The end.