stevenj629

Steven J.

Contributor Level

Total Points
80

1 Review by Steven

5/28/21

I liked this company's concept and their products until I had a problem with one of them. They don't respond to emails to customer support at all. And they can't be reached by phone. You can't leave a message and it just says to email them. It's been 5 weeks since I first emailed them, with no response. I followed up several times. I gave up a few weeks ago and ordered a replacement hose from them to replace the one that was leaking, and they sent me the wrong size. And I can't get their attention to address that issue. I may get the last laugh, as I have charged back the hose purchase on my credit card. We'll see if they respond to the credit card company or to PayPal any more than they did to me.

Tip for consumers:
It's hard to believe a company can exist without responding to customer support inquiries. Order from somewhere else.

Products used:
Shower head

Service
Value
Shipping
Returns
Quality

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