I have tried phoning (eventually just goes onto an answering machine), calling and texting mobile number (just goes onto answering machine and texts not received) also emailing this company on numerous occasions without success even though they claim they aim to respond within 24 hours. In saying that they also claim that they have been supplying hoverboards to the UK consumers since 2014, which would be impossible since the company True Value Trading Ltd was only started on 19/09/2018. So, I can only assume Mrs Jasbin Abdul Badat you are willing to take my money but not deliver the goods. IF YOU READ THIS BE WARNED ABOUT SWEGWAY DIRECT / TRUE VALUE TRADING LTD AND MRS JASBIN ABDUL BADAT.