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Sue F.

Contributor Level

Total Points
82

1 Review by Sue

  • Nuts.com

5/12/22
Verified purchase

I ordered a nut tray online to send as a gift. From the moment I placed the order, it was nothing but problems. My credit card was charged immediately, yet I got an email stating my order could not be shipped (then why did nuts.com charge my card)! I had to call the useless customer service 800#. The agent had me on hold for 15 minutes and wanted me to wait longer. I said I can't wait any longer, said cancel my order and refund me. I didn't get an email stating the order was canceled. I then called the 908 area code number in NJ, which was another "remote" agent. Due to nuts.com's ineffectual customer service, I canceled my order a second time. Neither agent made any attempt for customer satisfaction after my time was wasted over a simple order. However, the nuts.com website states 100% customer satisfaction. I will never consider buying anything from this company ever again. I was a first-time buyer, and the company failed miserably. There isn't a supervisor or anyone higher up to make a complaint about their low-on-the-ladder customer service agents working remotely, and who don't care one bit that a new customer was a canceled customer.

Tip for consumers:
Beware.

Products used:
I canceled my order before receiving it due to bad customer service and zero customer satisfaction.

Service
Returns

Sue Has Earned 2 Votes

Sue F.'s review of Nuts.com earned 2 Very Helpful votes

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