Sue R.

On the plus side they sent the machine I purchased with next day delivery. Great. However, the guide on this brand new creasing machine is slightly out of alignment making it difficult to crease cards accurately. I phoned and spoke to someone in Customer Services who said she would pass the message on to the engineers who would phone me back. I didn't receive a phone-call so I emailed them via their online contact page explaining the problem. Two weeks later and I've still heard nothing. I will not be purchasing anything else from this company.

I couldn't find anywhere on their website that I would be charged an extra £15 for VAT and DHL delivery, therefore, I won't be purchasing from IHerb again. To add to my annoyance, DHL have had my purchase for 3 weeks and I still haven't received it. They said they have tried to deliver 3 times, but I had no notification that they had tried to do so. They wouldn't leave my package in the secure place I specify on a note on my front door - every other company leaves packages, but not DHL without, I discovered after phoning them, a signed note giving the waybill number. It would have been so much cheaper and quicker to have purchased from Amazon!