I ordered some shoes from this retailer for a special party event. Once I placed the order they took the money quickly but then I had to keep chasing for delivery. I paid £6 for delivery but it took over 3weeks for the goods to arrive and that only happened because of daily emails. The shoes when they arrived had a strange chemical smell and to be honest looked a bit shabby next to my dress, so I asked to return. They asked if the shoes were faulty and I said not but they refused a refund claiming that they had been custom made but the only customisation was the size and colour which is normal for shoes. They said I asked for a particular heel height, but I didn't and didn't even know it was an option. They are still refusing a refund by hiding behind this and on looking at Facebook my experience seems to be a common occurrence