Susan F.

I used rover on a number of occasions with a total of 5 sitters - one stood me up, one had a new baby in the house and completely neglected my dog, one was OK, one was good, and one used to be very good but isn't any more. I want to stress the last sitter I used. This was a couple who used to take very good care of my dog up to 2015. I booked them again in 7/2022 while I attended a wedding. I was shocked because the pet sitter had changed so much. It was clear she was not well, mentally and particularly physically, she told me her partner had dementia and that she was losing it as well. I hold myself responsible that I put the wedding before my dog's health. The door to their apt. Was left open and one of the dogs was running outside the door when thee door to the building was wide open. That was my second clue that I should never have left her. 4 days later when I was on my way back to pick my dog up, I got a phone call that my dog was sick - asked to further explain I was told that her partner fed her junk (he had done this many years ago as well but never to the point that she gained weight but never got sick). I was told that she was vomiting and would't eat anything and was just lying there. When I got there, my dog didn't even come to the door when she heard my voice. I brought her home, she seemed sick but OK that night. The next AM she was vomiting, had diarrhea and wouldn't eat. I took her to the vet and she had a belly full of junk. They treated her and she was still sick. Took her to another vet and after about 3 weeks total she was back to herself. Forgot to mention that vet bills were $2000 but that was not my issue. When I went into the apartment, the dog sitter's partner was screaming and pounding his fist on the table because of another dog's barking. It was so obvious that neither the sitter nor her partner were well and they were certainly not capable of looking after someones beloved pet. I called Rover. I didn't want to say anything too negative because at one time I did and stil truly do like thse people, they just aren't capable any more and anyone who would step foot in their door would recognize this. It was that obvious. So I basically just gave Rover some basics and after thinking about it and because my consicence told me that I had to tell them everything because I didn't want another pet owner to see a good revirew and think these people were OK. They are older and are physically and mentally disabled and have no business taking care of anyone's pet. I called them back and provided all the information and pleaded with Rover to make a cite visit. Month's later, I checked and those people are still on Rover. I called Rover again and nothing was done. I think they just take anyone. As I mentioned I had two other sitters who were pretty bad as well but none like these people I used to be very happy with. I don't know what the fed her to make her so sick but she now had Kidney Disease which most likely doesn't have anythhing to do with that stay but I will always blame myself for leaving her iin the event it did. So warning, definitely make a home visit before you leave your pet with anyone on Rover. I will not ever use Rover again after this. I don't want to mention the people's name because they are nice people without a lot of money and I think they have a couple of regulars that must still be OK with them. I am being asked for proof of purchase. This was 6 months ago and you pay Rover with a credit card. I don't have the same credit card. I'm sure I still have the receipt of purchase but I am going to go through all my 2022 statements to find it. If it is absolutely necessary I wil but since I'm having surgery in less than two weeks I can't do it for about a month. I would not make this up.

It used to be that you could write a review on health grades, good or bad, about a doctor you saw. Health grades now rejects all negative reviews, including the star review. It only posts positive reviews. I used to use Healthgrades frequently. I now do not consider it a reliable resource and will no longer use it.