I have had Toast. Net for 5 or 6 years. I live in Toledo. The Connection and speed are great. Anytime I have had an issue, even hooking up a new Smart TV, they have been helpful, courteous abd patient. Being 60 leaves me a little bit more in the dark on technology than others lol. I had a recent issue where my auto withdrawal for my monthly bill didn't ho through and they worked with me for over 25 days to get it corrected without stopping my service. Everyone I have ever been in contact with for any reason has been helpful, cheerful and polite. HIGHLY RECCOMEND!