Susan M.

I ordered a very nice plush 3 in 1 hooded scarf by Angela Sale. It arrived a little slow, had a slight chemical smell in a plastic bag. But it washed nice on warm and cold dry. The polyester?/acrylic? Fluffed up nice, soft and pretty snow white color. Great product, but the product had a BIG TRIP AROUND THE USA. I looked at the ship tracking when I received it. It had a label under a label. The top label was USPS- so I tracked it. It started one hour drive from me in Inglewood, CA - then it went to THREE more states- TX, IL and NY- then back to California. Shipping was about $11. I emailed them how ridiculous this was and all I got was a "dear John I don't care" response:

Rohin A. (Support)
Dec 9,2021, 2:37 PM PST

Hello Kathy,

Thank you for getting back to us.

Unfortunately, we have no control over the shipment route. Sorry for the inconvenience.

We're glad to know your order found its way safely to you.

Should you have any further questions, please feel free to let us know.

All the best,
Rohin
Customer Support Agent.
PS my name is NOT CATHY! AND I had sent them the PDF of the tracking from both USPS and their first tracking from CNE Express. I told them this was a big waste of airplane fuel. They did not care at all. See my PDF tracking I sent them: