I've never had a problem with these folks--free shipping >$50, great (though not perfect) selection, dynamite samples that help me select new products (or rule them out). The website is clean, intuitive, and easy to use: top marks! Better than their brick-and-mortar stores, which are a long drive for me, always mobbed, and poorly lighted. I spend more of my online dollars here than anywhere else. They also have great guy stuff, including shaving products.