I placed my order on august 2021, it took 5 months to get it, and customer services didn't follow up with updates in a timely manner, until I reach out and asked for updates. When my purchased item finally arrived I had missing instructions of how to installed and crystals which too another week to get shipped, also notice that chandelier had to many empty hooks for crystal to be place, I had requested to have more ship to me so it can be fill out.
The company answer to this matter is:
Please note that not every hole gets crystal. See diagram below for reference:
Which the diagram is not even close to the item I got.
With that been expressed I would recommend to contacted then before purchase and make sure you get what you see and don't have to go thru this inconvenience.
I definitely would not recommend to buy from here.