Suzanne F.

I purchased a tray from this seller's website on March 23rd and received a confirmation email for my order. By April 19th, I still had not received the item. I sent the seller an email. Two days went by and when I had not heard back, I sent a follow-up email asking the seller to please not bother shipping the item because I was filing a dispute with PayPal. Literally two minutes after this, the seller responded aggressively that the package was already delivered, that their website sent me the tracking information (this never happened), and that PayPal 'will close the case'. I checked the tracking that they finally provided, and saw that of course it had just been delivered today in the morning. At this point, it's not even about the lengthy ship time or failure to send any sort of tracking info. It's that they completely ignored my communication with them and only responded when I filed a dispute. Their attitude towards me is the hallmark of terrible customer service, and the fact that they a) took nearly a month to ship, b) were non-responsive to my messaging, and c) didn't apologize for any of these occurrences, is appalling. And then they got defensive when I did what any customer within reason would do by filing a dispute to get my money refunded. Please DO NOT support this seller, they are incredibly rude and provide terrible service.

Tradesy's customer service is great. I had a rather complicated issue and they were very understanding over the phone and credited my account $25. I ordered a dress and about 2 hours later, the seller canceled the order saying that they had lowered the price for another user who had been negotiating with them. So what? I bought it first. Negotiations do not reserve the dress - payment does, and I beat the person to it. Normally, and ethically, this would be a 'too bad' situation for the other buyer, who essentially would just be out of luck that they didn't act fast enough (and by fast enough, they took their time, as the seller only realized it a couple hours later, rather than minutes). In other words, it was 'mine' for a couple hours before either the potential other buyer or seller realized that they had not acted quickly enough. Meaning, it was rightfully mine and should have stayed that way. I bet if the buyer had taken an entire day to purchase, it still would have been reserved for them and cancelled had another person bought it within that timeframe. The seller should not have marked it down until the buyer was ready to purchase, which they clearly were not. The seller and buyer here both acted in bad faith by agreeing to cancel my order. 1) The seller should have apologized to the other buyer and agreed to sell it to me. 2) The other buyer should not have asked the seller to cancel, nor been okay with the fact that they did. I wish I knew who the buyer was. But the seller is Jillian Ziarko, a. K. *******@WonderWomanFashionJZ, so if you see her on this site or any other, AVOID her at all costs. She is dishonest, unreliable, and unethical. After reporting this activity to Tradesy, it sounds as though they will be taking moves to make sure she does not behave this way in the future. They agreed that this was unfair business practice but admitted that unfortunately they could not reinstate the order, which I understand. I do hope this seller is eventually banned from selling on Tradesy and elsewhere.

Poshmark is disgusting. I've just had to cancel a transaction that a seller did not ship after a week - they never even apologized to me and even were totally dishonest about intending to ship a couple days prior (block username: ejjohnsonnn). I am waiting on another one that is about to go into day 5 since purchasing and has not shipped. Both sellers that take this long to ship have 1-2 day shipping averages calculated supposedly (emphasis on supposedly) on their shipping times. This is INACCURATE and inconsistent, as I had to ship 50+ items next-day in order to receive a 1-day shipping average on my seller page. That is very shady of Poshmark to hold different sellers to different standards. There is no accountability for sellers that take this long to ship or have their transactions cancelled - they should certainly receive a flag on their account! Another listing that I paid for was canceled 2 days later because the seller 'changed their mind'. It is insulting that Poshmark even allows this to be a reason for cancelling a transaction. Then they take days to refund you when of course they remove the money from your account instantly when you purchase.

Poshmark will not edit ratings. It's nonsensical. As where eBay will gladly remove any unfair negative feedback immediately, Poshmark refuses to do a darn thing about it. I sent a sweater to a woman with several close-up pictures of the broken belt AND included 'broken belt' in description. She gave me one star stating 'belt was broken'. (Block: Jennifer Gural a. K. *******@littlebittyjeny). Clearly an unfair rating on the part of a careless buyer who must have money to burn if they can purchase a $60 sweater without reading the description.

I've been selling my items there for years and they just have no respect at all for anyone who uses their site. I sent them a long email giving feedback on the number of packages they've had to reimburse me for that the USPS has lost, suggesting that for their own good they offer additional mailing options. I got some abrupt, dismissive reply from a person who was clearly writing from overseas. EBay might do the same thing but at least they have helpful customer service reps ON THE PHONE. This cheap company cant even find the decency within themselves to get an actual phone number. Finally, Poshmark made an extremely stupid marketing move thats driven them even further down the toilet. They introduced a super important selling feature and only gave it to 10% of users, stating they were testing it. 5 days later and it hasnt been made available to me- I emailed them expressing my discontent at their previous handling of my feedback, and that this was even more important to me in that I saw how unfair it was to leave some sellers in the dark with this new feature. They again sent me a bureaucratic 3-sentence reply saying they would forward my feedback and never ONCE actually showed that theyd address it. Even if you wont give me an answer, you personally ADDRESS an unhappy customer. They cant even do that. Poshmark and their outsourced customer service/marketing strategies are pathetic and I am one of many of their users that thinks this way!

*UPDATE* Since this customer service blunder, they approved a return for a dishonest buyer that falsified measurements because the dress didn't fit the way she wanted. She wanted to return the dress on the basis of my size small listed being inaccurate due to the length of the dress - she claimed it was actually a large because it was 3 inches longer than my measurements listed. The waist and bust measurements were not debated (because of course they were correct and correlated with size small). The only thing she mentioned was the length, and any seller/buyer should know that length has nothing to do with size. I had included in the listing that the size tag was missing, and this was the first thing she mentioned in the return, clearly indicating that she did not read the listing. When I stated that the size listed was an estimation based on measurements, she told me that I should have indicated that measurements are an estimation. Never did I ever say that measurements were an estimation - she did this solely to manipulate my words and further her own fraudulent case. Poshmark picked up on none of this.

Not only did they approve the return, but they sent me an email telling me to include measurements and size in the future, as if I had not already done so. Pathetic attempt on their part to look like they actually reviewed the case (since they automatically side with buyers no matter what). But joke's on them, if they actually had reviewed it properly, they wouldn't have included such an ignorant statement in their email to me. Size and measurements were CLEARLY listed on the page for the dress, and the buyer was a total idiot for not reading it. I had reached out to the buyer before & after shipping the product, and after the return case was opened. She ignored my polite communications every single time and only contacted me through the case thread that Poshmark opened for the return. The way she spoke to me here should have been labeled harassment and, based on this and her questionable reasoning for returning, she should NOT have been approved. It was clear she was being manipulative and dishonest, as the photographic 'evidence' she included was blurry and cut off. Despite this, and my attempts to reach out to Poshmark to defend my end, they have yet to reply nor remedy the situation. I have filed a complaint with the Better Business Bureau to receive compensation for this transaction, as I deserve. Poshmark does NOT protect sellers, and sides with buyers only to keep the money coming in on their end. Greedy and unethical company - current sellers/buyers please *******@lahenson aka Lisa Henson (Dallas, GA) so she does not have the chance to scam you too. I received the return back, stuffed carelessly into a mailer. Upon re-measuring, I found they were exactly the same measurements as I had stated in the listing. I reached out to Poshmark with photos of my correct measurements - unlike the cropped ones the buyer had sent in her case. Instead of a response, the next day Poshmark sends me an automated email that the earnings have been refunded back to the buyer, and once again asking me to please include measurements in my listing. It is absolutely criminal how they behave. So they make honest sellers wait 3 days to have their item accepted by a buyer - and this sick scammer Lisa Henson gets to take 2 days to file a return case - but they release a refund less than ONE FULL DAY after delivery of a return? And they dont even wait to make sure the buyer sent back the same item? As a buyer, I could literally return every single item I buy for any old reason and not even have to send the correct item back. This is why people like her scam sellers. Because Poshmark makes it so easy. Poshmark knowingly ALLOWS buyers to scam sellers and file fraudulent returns. There are other reviews here that state the exact same thing! In response to my BBB complaint, they replied: "the user listed the total length size to be 47 inches ( as stated within the listing). The buyer provided a photo of the length measurements to be 50 inches. As such, our team was forced to approve the case. For this reason, we consider the case closed." UNBELIEVABLE. They clearly didn't read a word I wrote. The length was exactly as stated in my listing and the buyer provided MANIPULATED photos not showing the entire length. Their abrupt and ignorant response shows that they NEVER take the time to correctly evaluate any situations that arise on their site, and that they DO NOT care about their customers nor do they see any reason to rightfully earn their ridiculous 20% commission. What's even stupider is that Poshmark refunded me for the transaction after I clicked 'Problem with Return' when I received the returned item. I'm not upset about the money here - I'm upset about the principle. They still insisted it was an 'honest oversight'. Cover-their-own-butts bureaucracy at its finest. If this is the case, why the idiotic response on BBB?

Unsurprisingly, they say selling counterfeits is illegal and not allowed on their site, yet they let it happen and do nothing when you report it - because doing something about it would incur a little thing we call effort, something this site is not known for. I bought a fake Kate Spade dress *******@lamaisonjaune aka Sarah Ng of Haddonfield NJ. I had the order canceled, she deleted the listing with my comments asking to cancel the order (it was on her About Me page and she instantly reinstated the SAME page with the same cliche pictures of her so that my comments would be GONE, even though I never accused her of selling a fake). She then changed her username once I filed several online claims citing her old username! Her NEW username *******@lamaisonjaune, DO NOT be fooled by this cliche-on-overload seller with her cutesy About Me page and pictures of her dog. She is a scammer! I reported to Poshmark and received a very rude response from Mina who was likely typing from a country thousands of miles from where Poshmark headquarters is located. They tell you not to send more than one email as it delays a response. Funny, the response would have been delayed or nonexistent no matter how many emails you send them. This sounds a lot like the page they have explaining why they dont have a phone number - it wouldnt make any sense, guys! Your emails go to a real live human being, they promise it does! And that is far more efficient than a phone number! Please avoid sending multiple emails as it puts your email at the bottom of our queue and may result in a delayed response. Excuses excuses excuses. They have an excuse for everything, rather than a solution to anything. Nice that they hide behind email and refuse to provide a phone number where you can speak directly to someone if you want a complaint escalated higher than an entry level cog who will copy and paste you a response.

Sad that Poshmark supports scammers in favor of their own profits. Karma will come around and have her go at them. Poshmark is an amateur, shady company full of holes and so many wasted opportunities to do better. Lack of any customer support by phone, corrupted return policies, and ridiculous commission fees - a competitor who sees these shortcomings as a venue to do much better will eventually knock them to the curb where they belong. Poshmark will one day take a seat next to MySpace in the dead has-beens of the Internet section, mark my words.

I've ordered once from TheRealReal and was generally happy with my purchase. The item was beautiful and a good price. I don't really like how they charge $12 for shipping that takes a week. But like I said, what I got was a good price so I suppose it balances out. I took off one star (and debated taking off two) for their incredibly strange customer service. I corresponded with a seller on another site who said they sent an item I was interested in off to TheRealReal. I didn't see it up on the site, so I emailed to ask when it might be. The agent that responded to me did so in a way that was muddled and badly written. Basically they told me that they didn't really know of the item, but "if" the item was in their inventory, it would be on the site soon, but only "if" it was in their inventory... Okay, so if you are prevented from revealing merchandise before it is up on the site, just tell me that. I wasn't really satisfied with that response, so when TRR emailed to ask what I thought of their service, I said I wasn't really happy with the answer I got as it was vague and unhelpful. To my surprise, the same agent that I was referring to sent me an email in response about how they did their best and shouldn't have received a bad rating. What company asks customers how they feel about the service and sends that feedback directly to the person who helped them? That's incredibly strange and deceptive. They asked for my feedback for the purposes of improving their practices, not so that I would be harassed by the very agent I critiqued. I've never, ever had a company do this. It made me uncomfortable to say the very least. I really hope TheRealReal does not consistently forward feedback ABOUT customer service to the same agents providing it. **UPDATE** I received a nice apology from them after writing this review. Additionally, I learned that the seller that had told me they had sent the item to TRR had foolishly not done so and told me so anyway. Still, I do think it was strange that they forwarded my feedback to the woman. I'm not nearly as upset about the situation since they never had the item to begin with.