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Suzanne S.

1
Level 1 Contributor
MIllicent SA

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1 Review by Suzanne

  • Vodafone Australia

1/24/22

Vodaphone... CUSTOMERS BE VERY WARY
This is my personal experience and my opinion
I needed to remove call barring coz i lost my phone 6 days ago and in the conversation John from upgrades department and offered me a new package reduced internet costs and phones bundel package with 3 free phones. I agreed and sent me off to the sales and guess what vodaphone do not do FREE phones but during the conversation with JOHN i asked him 3 time per phone and he kept saying yes the phones are free. These are 2 i phone 13 and 1 samsung S21 fe. Yes i did think it was a bit too unbelievable but john kept saying i am a loyal and long term customer and this is correct. I am... he kept saying vodaphone looks after me... yep he put a gun to my head and shot me... 5 and a half hours on the phone. I am not joking 5.5 hours with many disconnections and speaking to many different vodaphone representatives... exhausting... i wasted a whole day... but funny vodaphone in allof this i saw vodaphone can alter and up my contract fees without my consent but if i want to cancel i have to pay them out. My contract did not finish till 30th march 2022. My account was altered immediately on the 24th january 2022... and to think i lost my phone which was not old and i was totally stressed and upset and what does Vodaphone do... SLITHER in and take full advantage of this customer... do not think you will get away with this. Vodaphone Australia you should be totally ashamed and disgusted with your selves. And not only you did this to me this time but you did it again in 2019 with a bull$#*! free galaxy tab A8 which came with a price tag that i had to pay of $449... and also i was just not in control of my wants... Vodaphone was telling me what to do what to buy and they wanted to lock me in for 36 more months after today service... NO MORE VODAPHONE!

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