Talk about a bad taste in the mouth...
I recently enquired about an order I had placed and received a most unpleasant response.
I wrote using the 'Contact Form': "I am concerned that my order has still not been delivered despite being advised that this item was dispatched from a small business in Australia - after some investigation, this business is allegedly only an hour south of where I live."
The answer came: "I don't know from where you got your stupid bull$#*!. Order was shipped from Europe track it yourself and don't waste my time."
If I was mistaken, fair enough, but I don't believe such rudeness was deserved.