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I'm in Australia, and was very excited to get my holy hydrogen today. When I went to plug it in however, I realised that the ac adaptor isn't designed for the Australian socket.
And there are no plug in attachments included, which means I can't get it to work. I even dismantled my fancy soda stream (which has a detachable adapter but has to be pulled apart to access it) and tried it.
That didn't work either. I just see one green light go on, and that's it. For such a high ticket item, (quite expensive) you'd expect it to come with all three adapters that you can choose from, according to your country, so you can get it started straight away.
Edit: a couple of hours later, I also realised that the head set is missing. This is unbelievable…and unacceptable!
I'm going to have to now send them an email, (edit: and another for the non existent head set) and take it from there, but I'm disappointed, as I'm already time poor as it is.
Tamara C.'s review of HOLY HYDROGEN earned 3 Very Helpful votes
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Product is good, wish you could response to emails. I also tried calling you guys.
There is nowhere in the owners manual that I can find instruction on when to change tray water
Hello, Tamara.
Thank you for taking time to give us a valuable feed back, and sorry for any misunderstanding.
Lourdes Hydrofix uses special international adapter that regulates the power input, and all you need is a socket adapter that fits your country’s power socket type and you do not need a voltage change adapters. We have this information on our product page, so we can inform all international customer at the time of purchase. We are sorry if you had missed it. We wish we could include all types of sockets adapters, but there are so many types of sockets around the world and it will not be possible for us to do so.
In regards to the headset, new cannula should be included in the inhalation lid box. You may have seen the headset from 2018 or 19 models and those are not offered on 2021 model as you see on our product page.
I hope this clarifies your concerns and misunderstanding.
Please feel free to contact our customer service via email or phone.
info@holyhydrogen.com
+1 971-266-0883
Monday- Friday 10am-3pm(PST)
Again, we are sorry for any misunderstanding and inconvenience.
Holy Hydrogen