Tam N.

I'm frustrated with J/A 's refund, it is total disaster experience to us and here is why. I purchased an expensive ring and returned it, J/A signed and received them on March 8th. Before I bought the ring, their agent explained and their website state that "All refund will be process within 2 weeks in form of the org purchase method. Bank wires will be refunded via company check",
So I assumed March 22nd. I called on March 15th JA confirmed that all my returned items were in satisfactory condition, all good their end. They said they need my bank details, same day I received confirmation email about the refund - credit card refund within 3days and ACH refund within 2weeks. But now 2 weeks from March 15th and NOT 2 weeks from March 8th. I received smaller partial refund within 3 days(credit card). I made multiple calls to concern why JA take to long to refund ACH why JA hold our money? Usually ACH take 3-5 days. Their managers Tia, Mellisa, their acctg team blame bank system ACH takes 2 weeks blah blah blah. On March 29 I saw nothing, no money was refund. I called J/A, I'm told JA is working on it. March 30th J/A called and said they just initiated an ACH transfer TODAY (not a wire transfer), and I said when will I have available fund? Manager said should be next day.? I am totally confused? Which mean they all LIE from previous calls about refund was issued on March 15 through ACH. Now I am worried and dont know when I will get my money back. They could lie again.
I have to sell stocks to fund my credit card bill on April 4th.
I've wasted 10+ hours on this, did I mention James Allen wait times, hold times and dropped calls and waiting to talk to managers and accounting. James Allen want me to wire them money, same day but take 3+ weeks and counting to return funds. If you're super rich and don't need a large sum of money for a week than ignore this, if you live in the real world, think several times before believing JA refund policy.