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Tanya C.

Australia

Contributor Level

Total Points
180

2 Reviews by Tanya

  • Corsair communications

9/21/21

I have 10 PCs here. All of those PCs had Corsair Power Supplies and coolers. Some had fan hubs and some had Corsair memory. Over the years I've had 14 of their AIO coolers fail within warranty period. In the early days I had a cell phone and getting a product replaced under warranty was easy. They would ship a new product and I would swap it over with the faulty one when it arrived. Generally shipping to me was 4-6 days. Great Service.

Then it all changed. They changed their policy to no phone no warranty. Not because they want your phone number, but because, as they argue, carriers cannot deliver items to a physical address, they can only deliver to a cell phone. As ridiculous as that sounds, that is their argument. I'm old. I've had hundreds of deliveries and never has a carrier refused a delivery just because I don't have a cell phone.

Obviously there's more to it but Corsair aren't being upfront. If you have a persons cell phone number that is a very powerful thing for tracking, profiling and advertising, but in my case, I just don't have one. I had an old Samsung Galaxy S6. It died. I lost my job when the scamdemic started and I can't afford a new phone. It's that simple.

Warranties are useless. Manufacturers know there are ways around them - Corsair is turning out to be a very disreputable company. I certainly won't be buying their products again. 14 AIO coolers dying in as little a 8 months from purchase is terrible product quality. It's not like it was a bad batch as these issues occurred over a 5 year period.

They did the same thing to me for a failed PSU a year ago.

Tip for consumers:
It's pointless reading their T&Cs or any other documents. They actually don't list any of the limitations or restrictions in their documents. They just decided one day to refuse to honor warranties on products for customers that don't have a cell phone.

Check independent user reviews before buying any Corsair product. They may seem ok, but Corsair's products just don't last.

Products used:
Still looking for alternatives

Service
Value
Shipping
Returns
Quality
  • Blizzard

8/10/21

Like many, I've lost income. I had to make choices about what I could spend money on so I could cover the rent. The cell phone was first to go. Blizzard say a cell phone is not required to lay their games, but if you don't have one they will give you grief every time you want to play a game. I couldn't even spend my money on their games because they blocked me from all purchasing options. That's probably a good thing as it stops me spending money. But why they did it stinks. I've also been using a VPN for 11 years. The internet is not a safe place, and a VPN adds a small amount of additional protection against online predators and creates a sense of calm when purchasing online. Blizzard won't have any of it. So no cell phone and use a VPN - "You must be a criminal or a mobster". So they banned me. I either have the internet or a cell phone, I can't afford both. The VPN costs me less than $2 a month. Blizzards tech support was rude, condescending, arrogant and the most unhelpful team of uneducated people I've ever had the displeasure to deal with.

Tip for consumers:
If you can avoid Blizzard, do yourself a favor and go elsewhere. They are extremely picky about who they let play their games and make purchases from them

Products used:
Wanted to purchase online game packs. Blocked from making purchases because I do not have a cell phone for a game I am playing on the desktop.

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