I had questions about the T mobile service, and I contacted a costumer service helper through text with the t mobile app, they were really kind and understanding of the problem and they said there was a outage in my area and they are working on fixing it, also the weather was raining and it's storming, and the t mobile assistant, helped with a estimate time that it could take, and even with that estimate it the assistant was very kind and helpful fulfilling the questions I've asked even though they were working on it still, so thanks to the t mobile assistants I've had a amazing experience with them helping me figure it out!