TASHA M.

I purchased a hot water heater with installation & hall away from Sears and they said that someone should be contacting/calling me within 24 hours to schedule the installation. No phone call. So I decide to call the number listed on my receipt of purchase and I'm on a call with someone who can not tell me anything except that they do not have any other their 3rd party installers to accept the job of installation for the area.

If your 3rd party installers don't want the jobs within the area, then don't offer installations for the area so customers can make a different decision.

The manager of the installation department now says that the installer did not accept the installation because SEARS under charged the permit amount by $3. REALLY? $3? They had to cancel the order and my money($1,125) that was charged to my credit card wont be available for 7 or more business days. Today is Friday. So I'm lookin at, at least 2 weeks before my funds are returned to me to purchase a new hot water heater. Which means I have to go another 2 weeks w/o HOT WATER!

SEARS CAN KISS MY FAT $#*!! AND LICK THE CRACK!

On 3 separate visits to the Nalley Kia located at 7849 Mall Parkway in Lithonia, GA, I've had 3 separate incidents at this 1 location.

1 visit, the technician had broken the window guard on my vehicle and instead of telling me, they prolonged my visit in an attempt to try to find one and replace it w/o my knowledge but because they no longer made the ones on my vehicle, they finally had to tell me and explain what happened and they replaced them w/some that were nowhere near the same. They were a lot smaller/shorter than the ones that were previously on my vehicle and really didn't serve the purpose. Yeah, they were designed for my make and model but defeated the purpose. The sunlight shines in my vehicle.

2 other visits entails me coming in for the purchase 4 new tires (spending over $500) and brake service (spending over $200) and BOTH times, mysteriously, the center wheel caps were missing. The 1st time, their excuse was that the tabs on the center wheel caps are very thin and they fall off. Really? I've had my vehicle for over 9 years and have replaced my tires every 1 1/2 - 2 years and my brakes & rotors as needed, and have NEVER had a service provider lose a center wheel cap. It was a bunch of "BS" but I purchased another 1 the 1st time and the 2nd time I get the same story and finally the Service Mgr Chad said they would replace it and it'll be in the next week. I've been calling and strangely enough, hes never available nor is the Gen. Mgr. Have left messages for a return call but phone calls have gone ignored.

While receiving service, the staff was polite and courteous. Don't get me wrong but the follow up and taking responsibility for something that they did wrong is not good customer service. I only started going to Nalley Kia because I moved closer to that location. I've decided to return to the location to where I purchased my vehicle and was having my car serviced, Southlake Kia. I will no longer deal with a company that takes their customers complaints as a joke.