T C.

Level 2 Contributor

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7 Reviews by T


Beware once you go to this site you get a pop up saying your phone has been compromised. While the company itself is legit the website is not. Note that the company states that their website is it may have been taken over by hackers and they don't know it.

• Updated review

I still mostly stand by my original review but I have learned something about the product reviews that I feel is important to pass on. Just because you order a product doesn't mean you get to review it. I wanted to leave reviews on the items I received and was told by customer service that I would receive an email with information on how to review ONLY IF I was selected. Yes, they apparently select who can leave reviews. Probably the reason that so many of their products have mostly positive reviews. I wanted to leave information that would be helpful to other buyers like my height, weight and how they fit based on the size I purchased to better help others choose a size. Unfortunately, I haven't been "CHOSEN" for any of the items I have purchased over the last year. It's unfortunate because I'm sure others have great information to give but aren't allowed to.

VENUS S. – VENUS Swimwear Rep

Hi T. C. we do understand your concerns. Recently, we have started sending out product review e-mails to customers approximately three weeks after the order has been placed. You should have received an e-mail to review the styles you have purchased. We do want to have some research done to see if we can have this issue resolved. We will be sending you a private message to further assist you.

Great experience
• Previous review

I ordered a dress for an upcoming wedding and ordered 2 different sizes, XL & 1X because I didn't know which would fit better. My measurements are bust 42, waist 38 & hips 43. The 1X was WAY too big and though the XL fit I wanted to try a Large. I was able to call customer service and the representative sent out the Large with free shipping and my account will be credited once I send back the dresses I chose not to keep. The customer service was excellent and I found the dresses to be of quality. The bottom of the dress was different than shown on their website but that's nothing I can't work with. I wanted to leave a review but I could not locate a tab to do so even though there were reviews for the product listed. I sent an email to the appropriate department but I haven't heard back from them. They have a 90 day return policy and though I haven't sent the dresses back in order to see how they handle the credit I have to say that so far overall I had a very good experience. I do have friends who have ordered swimsuits and sun dresses and have been just a happy with their experience therefore leading me to order.

VENUS S. – VENUS Swimwear Rep

We are so happy we were able to provide you with a 5 star experience. We love hearing from our customers and appreciate you taking the time to leave a review!

• Updated review

I finally da receive my order and I was told he "initiated return" status is when ThredUp activates the return label when they get ready to ship it to you. That being said the Goode Box is supposed to be when one of their stylists puts together a box of items that possibly you would never have picked out for yourself and to surprise you with items. Well I was surprised for 75% of the items I received were items that I had marked as "favorites" I paid $10 to have ThredUp send me items that I already liked and had considered buying but hadn't yet. Basically I paid $10 to style myself. I wouldn't waste your money on the subscription boxes.

No longer worth the time & loss of money
• Previous review

It's important to note that ThredUP no longer provides an upfront payout. It used to be where they would give you the option for them purchase items you sent in upfront and therefore provide you with a payout. Not a great deal of money but at least something. Now it is TOTAL consignment and you receive a payout ONLY if your item sells. If it doesn't sell then your items are recycled and you are left with nothing. You currently receive on average 5-9% of what the item finally sells at and that is less if they offer a 20% off sale. For example if an item does sell for $11.99 you receive approximately $1.08. Problem is that there are so many items for sale on the site you may only have one of 20 items sell. It would be better to try to sell on FB Garage Sale or Poshmark.


BEWARE! I found this website and the clothes are really cute. I did an Internet search and didn't find anything at all on them. Their FB page only has posts from March 5,2019 and no FB user comments. There is no customer service phone number to call only an email to customer support. Problem is that in order to contact customer support via their email area you need to put in a validation code. No matter how many times I entered the validation code and how many different codes it gave me I always received the error message "Verification code invalidation" therefore there is no way to contact customer service. The site address is in China so it is possible that the sizes will be 3 times smaller than US sizes but there is no way to confirm that since customer service cannot be contacted. BEWARE!

Zoyne z. – Zoyne Rep

Dear friend,
Here is Haley from ZOYNE. Thank you for your feedback first.
We are so sorry to bring you such troubles.The problem you mentioned about Verification code was solved. And Because It’s not long before ZOYNE was created, and causing such technical problems, and we will updated our service soon accoding to your feedback. And if you have any questions about our website, please feel free to contact us!
Yours sincerely,


Love the customer service and easy returns. F you know your size in VS clothing and lingerie it's easy to order. Tip: some panties only come in Xl online and not in the store


You will see negative reviews on the "welcome box" because it is the same box that is send to everyone for the special $25 fee. A jump rope, ear buds, protein shake, small necklace, nail polish etc. I had the exact same reaction. I thought what a WASTE but decided to give it 1 more chance. When I received my summer box I was pleased. A contouring palet, shaving lotion, eye cream, necklace etc. it was worth the $40. I'm going to see if the next box is as good. If it is I will keep the subscription but if not I'll stop. All I can say is give it a chance. I will say that the customer service is almost non existent.

Kendall K. – FabFitFun Rep

Sorry you did not love the Welcome box but so happy to hear you enjoyed your most recent box from Spring 16. Our next box is going to be a hit and we really think you'll love everything included, we hope you'll come back and update your review. Summer 16 boxes ship this June, can't wait for you to fall in love!

If you ever have any trouble reaching our CS team via the web form online please send a direct email to or call us at 855-313-6267 Monday-Friday 10am-5pm PST.

So happy to have you as a customer!


First order placed never shipped for they ran out of product even though I purchased and paid for them. After 30 days they finally canceled the order. Next order I received a size 6 shoes in a size 8 shoe box. Size 8 is what I ordered. Can't reorder the size 8 again because of the lack of availability. Tip: don't get excited about a pair of shoes ordered until you actually have them in your hands. Also, hautelook says every shoe "fits true to size" which is not the case. Some size 8 boots fit bigger than others. Very surprised since this is a Nordstrom's company.

Tip for consumers:
Tip: don't get excited about a pair of shoes ordered until you actually have them in your hands.  Also, hautelook says every shoe "fits true to size" which is not the case. Some size 8 boots fit bigger than others.


T Has Earned 47 Votes

T C.'s review of HauteLook earned 2 Very Helpful votes

T C.'s review of FabFitFun earned 3 Very Helpful votes

T C.'s review of thredUP earned 9 Very Helpful votes

T C.'s review of VENUS Swimwear earned 10 Very Helpful votes

T C.'s review of Zoyne earned 16 Very Helpful votes

T C.'s review of earned a Very Helpful vote

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