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Teresa D.

Contributor Level

Total Points
0

1 Review by Teresa

  • Getaroom

6/25/22

They tacked on another $67 in fees. I never confirmed the hotel booking but they charged me anyway, I immediately contacted them to say that they couldn't charge me for the booking because I never clicked on the confirm button. They argued with me and hung up on me. Then emailed me saying it was a pleasure to serve me. I emailed a response twice to no avail. I called again this morning and argued with them again. I asked for a supervisor and was told that they would call me back. Nothing yet. This business seems to be engaging in illegal practices and I plan to complain via every Avenue. Heads up folks.

Tip for consumers:
Don’t use this business.

Products used:
Charged for a room that I did not book.

* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user socialm4
Social M. – Getaroom Rep

Teresa, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.

Thank you,
Getaroom

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