Teri H.

I had been with Direct TV for 10 years. My bill had progressively increased and was atrocious. I called to cancel the service and that is when all the hell began. I had to call about 7 times "because my call kept being disconnected". I finally get through again, only to find out I have to call another number to cancel service. I was told we would have the service until a specific date and I had to return the 10 year old equipment by a specific date (was told I was already up through a certain date). Well, I got another bill for another month of service! I have been on the phone 50 minutes now trying to speak to someone about this! And this is my 3rd call today! First, they told me my December payment didn't go through. When I said I had the confirmation number and the debit that came from my account, they said it was the charges from December! I am so mad and keep asking to speak to a manager, but I think a manager doesn't exist! They are so terrible and their customer service is beyond disgusting! I'm still on hold as I type this! Cancel service, they continue to bill you. Yeah, makes sense... I hope they go out of business and everyone moves to streaming TV! Karma!