TERRY A.

I have been a customer of AT&T for many years. At the end of April, I began to experience dropped internet connections on a regular basis. Often the connection would drop after 2pm and resume after midnight. AT&T said it would be a week before I could get a service technician. The service technician said he couldn't find anything wrong on the line. Service resumed as normal shortly thereafter. At the end of May the same thing happened and this time I was told I would need a new modem. The new modem did not work and it was another week before I could get a service technician. The technician could not get the modem to work either and said I had errors on the line, but he could not find the problem. He said he would return the following day with another technician to help, but he never showed up. I had to call again and a different technician arrived the following day. This technician confirmed there were errors on the line and said he made some adjustments which might help, but said it would be difficult for them to find the source of the problem. Again the connection started working after the technician left, but by the end of June the same scenario happened again. This time I am left waiting for two weeks for a service technician. There is no other internet service available at my location. I have lost multiple days from work due to AT&T's unwillingness to find and resolve the issue with my line. I am in jeopardy of losing my ability to work from home and maintain my freelance clients. I am unable to use multiple streaming services that I pay for due to the interrupted service. Because this issue has happened at the end of the month for three months in a row, I am beginning to suspect that AT&T is deliberately throttling my connection, with no warning or explanation. I would like AT&T to repair the line and reimburse me for days lost from work and out of pocket expenses for streaming services I am unable to use.