tessa b.

First off, I don't know what everyone is talking about with bad service from this site. I received nothing but the best! I had ordered a pair of shoes that I needed for not the coming weekend but the next on a thursday, and I ordered 3 day shipping just for safe measures. They sent me an email asking if I would like to go a size up in my shoes because they ran almost a whole size small. So I replied with a yes, and then did not hear back from them for about 2 days, and after reading bad reviews I got scared and sent them an email demanding a reply. The next morning I got my reply and they said they were sorry and they would ship the shoes that day and they should be at my house in 2 days instead of 3. I got my shoes almost a week later on the Wednesday before the weekend I needed them. When I got my shoes they were just a tad to big although I loved them, and I emailed the company asking if I could exchange them for the size smaller because they had recommended I go a size up. I was just expecting maybe free shipping or something. The next morning after I sent the email I got a call from Juliette that works for the company and she told me because they recommend i go the size up they will ship the shoes to me via next day air so I could have them on time for the weekend and would send me my return box as long as I promised to send the shoes that were to big back. I can honestly say I LOVE this company and they made my halloween weekend possible! I will for sure be giving them my business again sometime soon.